I can't log in — what should I check?

Five things, in the order they are usually the cause.

Last updated July 31, 2026

Work down this list. It is ordered by how often each one turns out to be the answer.

Are you on the right login page? Job seekers and employers sign in separately. An employer account will not open from the job seeker page, and the error you get does not say so
Did you originally sign up with Google? If so there is no password to type — use the Google button
Is a privacy extension blocking the security check? The form has a check that has to load. If it never appears, allow it for this site or try a private window
Does your password need resetting? Use the reset link and follow the email
Does it say your account is deactivated? That is a specific message and a different problem — contact us and we will sort it

Still stuck after all five?

Ask us rather than making more attempts. Tell us which of the above you have tried and we can look at the account directly.

Was this helpful?

Still not sure?

Ask us directly. A person picks it up weekdays 9am–6pm ET, usually within two hours.

Five things, in the order they are usually the cause.

Last updated July 31, 2026

Work down this list. It is ordered by how often each one turns out to be the answer.

Are you on the right login page? Job seekers and employers sign in separately. An employer account will not open from the job seeker page, and the error you get does not say so
Did you originally sign up with Google? If so there is no password to type — use the Google button
Is a privacy extension blocking the security check? The form has a check that has to load. If it never appears, allow it for this site or try a private window
Does your password need resetting? Use the reset link and follow the email
Does it say your account is deactivated? That is a specific message and a different problem — contact us and we will sort it

Still stuck after all five?

Ask us rather than making more attempts. Tell us which of the above you have tried and we can look at the account directly.

Was this helpful?

Still not sure?

Ask us directly. A person picks it up weekdays 9am–6pm ET, usually within two hours.