Can we get a refund?
Payments are not refunded. Here is what you keep instead.
Last updated July 31, 2026Payments are not refunded.
What you keep is the time and the credits you have already paid for. A cancelled membership runs to the end of the period you paid for rather than stopping the day you cancel, and purchased credits stay available for a year from purchase whether or not you are on a plan.
If something is genuinely wrong with a charge — billed twice, charged after cancelling — that is not a refund question, it is an error. Contact us and we will look at the account.
Was this helpful?
Related
Still not sure?
Ask us directly. A person picks it up weekdays 9am–6pm ET, usually within two hours.