How do we upgrade, downgrade or cancel our membership?
Upgrades are immediate. To downgrade, cancel first — cancellations take effect at the period end.
Last updated August 13, 2026Upgrading
- Open billing in your employer account
- Choose the larger plan
- Confirm — the new plan takes effect immediately
On annual billing, upgrading to a larger annual plan is charged straight away, less a credit for the part of the year you have paid for and not used, and your year restarts that day. On monthly billing, the new plan is billed at its full price when you upgrade.
Switching from monthly to annual
Moving to an annual plan happens straight away. You are charged the annual price for that plan, less a credit for the part of the month you have paid for and not used, and the year runs from that day.
Switching from annual to monthly
A move to monthly billing, at the same plan size or larger, takes effect when the year you have paid for ends — nothing is charged when you schedule it, and your current plan carries on until then. You can call the change off any time before that date and stay where you are.
Moving to a smaller plan
There is no direct downgrade on any plan. Cancel the current membership, let the period you have paid for run out, and start the smaller plan after that.
Cancelling
- Open billing in your employer account
- Cancel the membership
- Keep using it until the end of the period you have paid for
Was this helpful?
Related
Still not sure?
Ask us directly. A person picks it up weekdays 9am–6pm ET, usually within two hours.