How do we upgrade, downgrade or cancel our membership?
Upgrades are immediate. Downgrades and cancellations take effect at the period end.
Last updated July 31, 2026Upgrading
- Open billing in your employer account
- Choose the larger plan
- Confirm — the new plan takes effect immediately
Moving to a smaller plan
There is no direct downgrade. Cancel the current membership, let the period you have paid for run out, and start the smaller plan after that.
Cancelling
- Open billing in your employer account
- Cancel the membership
- Keep using it until the end of the period you have paid for
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